FAQs

A few things you should know

So you’re probably new to Shopalong and have a few questions. No worries, we’re here for you. Look over our list of frequently asked questions below to get started. If you have more questions that aren’t answered here we’d love to help you. Just visit our Support Desk and ask away!

What is Shopalong?

Shopalong is a mobile community where you get paid for completing fun and rewarding assignments that happen at the places you go every day.

What’s an assignment?

An assignment is a fun and easy way for you to earn rewards. For example, we might ask you to log all the shopping trips you take when shopping for things like back-to-school items, when buying for special events like Mother’s Day or Father’s Day, or when you shop on Black Friday and buy holiday gifts towards the end of the year.

How do I get my first assignment?

Once you’ve signed up with us, you will receive an email with an invitation to as assignment as soon as we have one available for you.  When you get this email, just click the link to see if you qualify!

Why do I have to download an app?

To participate in Shopalong, you need the Shopalong app so that you can check into stores, upload receipts, etc.  Shopalong is currently available for iOS and Android devices.

Why can’t I log into the app?

Have you received your first assignment yet?  Even though you may have signed up, you still need to qualify for your first assignment before you log into the app.

What types of things should I expect to do while I’m on assignment?

Well that all depends on the assignment. But assignments often involve things like preparing shopping lists, taking pictures, snapping receipts of what you purchased and sharing your opinion about your shopping experiences.

I’m concerned about privacy.  Is my information safe with you?

Absolutely!  We do not sell your personally identifiable information, nor do we use the information that you give us to advertise to you.  You can find out more here!

What happens to the information and opinions I share with you?

Great question! First we make anonymous the information and opinions you share with us and then group them together with other members of the Shopalong community. We share these anonymous, aggregated results with the manufacturing and service companies that make the products and services you buy as well as in-store and online retailers you buy from. We do not share your information in a way that can identify you personally or use it to advertise or market products and services to you individually.

How much can I earn when I complete an assignment?

Assignments typically carry a reward of $5 to $50 when you fully complete the assignment. The amount of the reward depends on the length of the assignment and what we ask you to do.

Can I get rewards if I complete part of an assignment?

Nope, sorry. You must complete all parts of the assignment to receive any reward for that assignment.

Are there any other benefits of doing an assignment?

Besides our sincere appreciation and worship of your awesomeness? Why yes there is! For some assignments you can use the Shopalong app to set a budget and keep track of how much you are spending as you go along. Also, we’ll give you your own personalized report of your shopping and how you compared to other members of the Shopalong community. Additionally, the opinions you share can shape the type of shopping experiences manufacturers and retailers can provide for you in the future.

Can anyone do an assignment?

All our assignments are invitation-only. We’re not snobs, it’s just that there are special requirements to qualify for an assignment and a limited number of slots available. We don’t want other members of the Shopalong community to miss out on a great experience so when you start an assignment it’s important that you finish it or let us know right away if you can’t for some reason.

Can I do more than one assignment at a time?

Nope, sorry. You can participate in just one assignment at a time.

What do I need to participate in Shopalong?

A good heart, an honest soul, a desire to finish what you start, and a craving to have fun while earning real rewards! Also, you need an Android smartphone or iPhone to download and use our Shopalong app and site at shopalongapp.com. For iPhone users your phone needs to run iOS 6.0 or later. For Android users your phone needs to run Android version 3.0 or later.

What if I start a Shopalong assignment but can’t finish it?

If you can’t finish an assignment that you started please let us know as soon as possible so we can give your space to another member of the Shopalong community. We know that things don’t always go as planned but we have a limited number of slots available for each assignment so please be considerate to your fellow Shopalong members.

What if I need help while I’m on assignment?

We’ve got your back! For every assignment you’ll have your own team of Shopalong Sidekicks to help you out. When you need help you can contact our Shopalong Sidekick team by going to the “Help” section of the Shopalong app, by emailing the team at help@shopalongapp.com, or you can submit a support ticket or read a support article at our Shopalong Support Desk.

What can I do when I’m not on assignment?

You can:

  • 1. keep your profile up-to-date so we know when to invite you to new assignments;
  • 2. see personalized shopping reports from past assignments;
  • 3. see information about rewards you’ve earned.

Can I invite others to be part of Shopalong?

Absolutely! Just tell them to visit shopalongapp.com and press “Sign up!”